Delivery Information

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Last updated: 01/06/2024

At Damon’s Electrical, we are committed to providing efficient and reliable delivery services. Below you will find all the information you need about our delivery options, costs, and timeframes.

1. Delivery Options and Costs

1.1 Standard Delivery

  • Cost: £4.99
  • Timeframe: 3-5 business days
  • Details: Orders are processed and shipped within 1-2 business days. Standard delivery is available Monday through Saturday.

1.2 Express Delivery

  • Cost: £9.99
  • Timeframe: 1-2 business days
  • Details: Orders placed before 2 PM will be processed and shipped the same day. Express delivery is available Monday through Friday.

1.3 Free Delivery

  • Eligibility: Orders over £49
  • Timeframe: 3-5 business days
  • Details: Orders qualifying for free delivery are processed and shipped within 1-2 business days. This offer is available for standard delivery only.

2. Delivery Locations

We deliver to addresses within the United Kingdom, including mainland UK and Northern Ireland. Unfortunately, we do not currently offer international shipping.

3. Order Processing

  • Orders placed before 2 PM on business days (Monday to Friday) are processed and dispatched on the same day.
  • Orders placed after 2 PM or on weekends and public holidays will be processed the next business day.

4. Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery on the carrier’s website.

5. Delivery Issues

5.1 Delayed Deliveries

While we strive to meet our delivery timeframes, there may be occasions where deliveries are delayed due to unforeseen circumstances. If your delivery is delayed, please contact us at [Your Email Address] or [Your Phone Number] for assistance.

5.2 Missing or Damaged Items

If your order arrives damaged or an item is missing, please contact our customer service team within 48 hours of receiving your order. We will work to resolve the issue as quickly as possible.

5.3 Incorrect Addresses

Please ensure that your delivery address is correct when placing your order. We cannot be held responsible for deliveries to incorrect addresses provided by the customer. If you realize you have entered an incorrect address, please contact us immediately.

6. Contact Us

If you have any questions or concerns about your delivery, please do not hesitate to contact us.

Thank you for shopping with Damon’s Electrical.

We appreciate your business and are dedicated to providing you with a seamless delivery experience.